Cutting call costs
Q: Will I suffer any outages or downtime at installation? A: We advise you allow a 5 minute window where you could be without service. This is a just in case recommendation. However, we normally schedule any changeover to early mornings, evenings or weekends to ensure there is no outage for your business.
Q: What happens if there is a fault? A: You will report the fault to the network directly. We have excellent routes into 3rd and 4th level support and we will always assist to restore faults. The networks have different guarantees depending on the severity of the fault.
Q: Do I get a Service Level Guarantee (SLG) A: In some instances, SLGs are offered by some networks. We know the performance, repair times and call quality to help you make an informed decision and get best value.
Q: How do I know that my tariffs remain competitive? A: As part of Simplisitys service to you, we check your tariff every 4 and 8 months. Because tariffs and calling profiles continually change, you can rest assured you are getting optimum value for your company.
Q: I have a plan to migrate to VoIP soon. Will I be tied into long term contracts that stop me from moving? A: No. We can plan and give you a stepping stone to a VoIP infrastructure without having your hands tied to any contractual duration. The chances are that you will move to a VoIP solution initiated with us.
Q: Why dont you offer tier 2 or tier 3 networks anymore? A: We stopped offering these networks due to the poor call quality, dropped calls and continual outages they suffer. It was a false economy for us and for you.
At most you could probably save an additional 2-3% which became insignificant if your business missed sales calls due to performance problems. Another hidden cost arises when bills are wrong and extra administration is needed to resolve.
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