Introduction To Business Phone Systems
When looking at phone systems there are a great many ranges and prices to consider. Since a business phone system is an important part of business function you have to research all of the phone systems available to be certain that the phone system will cover your current and future needs as the business grows.
If you make the right choice when it comes to a telephone system it will improve your company’s productivity and also save a lot of money and time. One of the most practical features these kinds of phones have is the voice-mail. By using the voice-mail you won’t ever miss any important phone call. A business phone system will bring your company to a higher standard and make it seem very professional and what is more important it will make the communication simpler for you as well as for your employees.
Before purchasing a phone system you will need to identify the main communication challenges that need to be met. If you do not determine the features you need, looking for a business phone system will become confusing and may land you with an overly expensive system that will never be fully utilised.
Listed below are 10 of the most asked features for a business phone system:
Voicemail -this feature will save you money and precious time. It will also help users to prioritize callbacks. You can set up the system to allow all employees to receive voicemail or limit it to just key staff.
Day and night greetings – no call will go without acknowledgment. If the office is busy and the call hasn’t been received after 5 rings the voice-mail will automatically pick up and put them on hold or take a message. This feature allows for the answering of more than one call at a time of present callers with options to choose from such as ‘press 1 for sales, press 2 for operator’.
VoIP Compatible – “Voice over IP” is the latest in the technology and definitely a good way to cut down your costs. With this feature one could conduct a phone call across the networks that are IP based. Any phone system can actually integrate with VoIP calls but not all of the systems can offer VoIP features. The features like these are used to link remote workers and also to link multiple sites.
Music on hold and custom messages – When your customers or clients call usually if the line is busy they would be put on hold. To make the time they need to wait on hold easier for them, they can listen to the music or a customized message that is premade in this purpose to present or advertise your company.
Transferring calls. Business phone systems can insure that the calls that you are transferring get to the right person.
Speed dialing – most of the phone systems will offer this feature free of charge, but some may not, so investigate the phone systems before you buy.
Speakerphone – This is a very useful feature which will allow you to dial the number or talk without holding the phone. Some of the handsets will offer this option for free and yet some phone systems don’t even have it.
Warranties and guarantees – check the manufacturer’s warranties and guarantees for what they cover and for how long. Business phone systems vary on covered items and time periods.
Conference calls -if you regularly need to include more than one person on a phone call this feature may be something you will want to look for. Check the specifics of the phone system to make sure that they include this feature.
Headset compatible – This feature will allow the caller to do more tasks than one while on the phone. Headset compatible feature isn’t offered by all of the phone systems. If this is a feature that you would need then you should make sure that your future business phone system has it.
Author: Kirby Whitehall is a telecommunications specialist from Infiniti Telecommunications, a provider of expert services and top phone systems and phone system services.